To help us better support you we use Zoho Assist to do a remote connection to your computer, which helps us to see what you see and solve any issues you may have. To use this feature click on the link above and select run, once Zoho Assist is done loading we can give you a code number so we can remote on to you computer. Call our office at Wi-(414) 817-7070, IL-(815)985-0331 and ask for support for your product and get your support code.